Art. 11 Services outside the normal working hours
1 Outside normal working hours and on public holidays, the PTSS shall provide the following on-call services:
2 The TSPs, with the exception of those with reduced surveillance duties in accordance with Article 51, and providers of derived communication services with more extensive surveillance duties in accordance with Article 52 must be able to support the PTSS so that it may provide the services in accordance with paragraph 1 at any time. The PTSS must be able to contact them at any time. 3 The ordering of special surveillance activities and requests for special information (Art. 25) shall not be accepted or processed outside normal working hours. |