Federal Act
on Radio and Television
(RTVA)

¹ The om­buds­man ser­vice ex­am­ines the case and me­di­ates between the parties con­cerned. It may in par­tic­u­lar:

a.

dis­cuss the mat­ter with the broad­caster or in minor cases hand it over to it for dir­ect set­tle­ment;

b.

ar­range a dir­ect en­counter between the parties con­cerned;

c.

is­sue re­com­mend­a­tions to the broad­caster;

d.

in­form those con­cerned about the re­spons­ib­il­it­ies, the ap­plic­able law and leg­al rem­ed­ies.

² It has no power to make de­cisions or is­sue dir­ect­ives.

³ Forty days at the latest after sub­mis­sion of the re­port, the om­buds­man ser­vice shall in­form the parties in writ­ing of its find­ings and the man­ner in which the re­port is to be settled.

⁴ By mu­tu­al con­sent, the parties may be in­formed of the set­tle­ment or­ally.

⁵ The om­buds­man ser­vice bills the broad­caster after the re­port has been dealt with. In the event of a vex­a­tious re­port, at the re­quest of the om­buds­man ser­vice or the broad­caster the Com­plaints Au­thor­ity may award pro­ced­ur­al costs against the per­son sub­mit­ting the re­port.